Get In Touch
+919511769289
+918718817908
vaishalichhangani26@gmail.com
Medical Complex,
Raipur 492001, Chhatisgarh,
India
Frequently Asked Question!
Any medicine that is marked ‘Rx’ on our platform (website, app), require a prescription without which it will not be dispensed. If you do not have a prescription but wish to purchase the ‘Rx’ marked medicines, you can click on the ‘Consult A Doctor’ tab to consult and obtain a prescription. Once you have the prescription, you can directly purchase medicines from Vaish Medicos by clicking on the ‘Order Meds & Tests’ tab. Please note that you do not need a prescription to buy over-the-counter (OTC) medicines.
You can cancel your order by following the below-given steps –
a) Visit the ‘Buy Medicines’ tab on the homepage and click on ‘My Orders’
b) Select any recent order, and you’ll be directed to the order page
c) Click Vertical Icon (⁞) and then on the ‘Cancel Order’ tab.
d) A dialogue box will appear on the screen.
e) Select a reason for your cancellation and click on the ‘Submit Request’ button.
You can pay for your medicine orders by any one of the given ways – Debit/Credit Card, Netbanking, Paytm Wallet, UPI, and Cash on Delivery (COD).
As per government regulations, any prescription that contains the details of the doctor, patient, medicine, prescription date, and doctor’s sign/stamp is valid up to 6 months from the date of issue.
After buying your medicines or any healthcare products in general, you will be provided with an invoice only at the time of delivery by the assigned delivery agent. However, you can check your order summary in the app/website by following the given steps.
a) Click on ‘Buy Medicines’ tab on the homepage
b) Select ‘My Orders’ tab
c) You will see the list of all the orders placed by you
d) Select the order for which you wish to see the invoice summary
e) Click on the ‘Order Summary’ tab to view the invoice
To track your order, just click on ‘Buy Medicines’ followed by ‘My Orders’. Then select the order and click on ‘Track Order’. The status of your order will be shown to you.